PRIVAKU Support

iPhone, iOS 18 or later.

No. All photo analysis, cleanup and search run on your iPhone. Your photos, the text found in them and your searches never leave your iPhone. The app sends usage stats and crash reports (no photo content), which you can turn off in Settings, and downloads feature settings.

No. Scanning and cleanup work without a connection. Photos stored only in iCloud may be skipped until they're on your iPhone. When online, the app sends the stats above and checks for feature settings.

The app needs access to your photos to analyse, search and clean them up on your iPhone. You can choose full access, or limited access to only the photos you select; with limited access, the app works only with those photos. You can change or revoke access any time in iOS Settings > Privacy & Security > Photos > PRIVAKU Photos.

PRIVAKU Photos never deletes anything on its own. A photo is deleted only after you confirm in the iOS system dialog. Deleted photos go to the Recently Deleted album in the Photos app. To recover one, open Photos, go to Albums > Recently Deleted (under Utilities), select the photo and tap Recover. iOS keeps photos there for a limited time before removing them permanently.

Email support@privaku.com with your iPhone model, iOS version, app version and the steps that cause the problem. Crash reports (unless you've turned them off in Settings) show that something crashed, but not what you were doing, so those steps help fix it faster. Please don't send personal photos; a description or a screenshot of the app screen is enough.